Booking policy
Booking Confirmation
All transportation services must be booked and confirmed in advance.
Guests are required to provide accurate flight information when booking airport transfers.
Any additional stops between the airport and final destination must be requested and approved in advance.
Please confirm your booking with your driver the day before your service.
Arrival Instructions
On the day of travel, message your driver once you have boarded your flight.
After collecting your luggage and exiting the airport terminal, turn left and proceed to the third or fourth brown bench on the right.
Do not cross the street.
Once you are ready for pickup, contact your driver for final pickup instructions.
Airport Transfers
Airport transfer services can accommodate a maximum of 3 passengers with luggage.
Passenger capacity may be reduced if traveling with oversized or excessive luggage.
Groups exceeding the vehicle's capacity cannot be accommodated.
Tours
Private tours can accommodate a maximum of 6 guests.
Tour groups may consist of adults, children, or a combination of both.
Flight Delays
We monitor flight arrivals whenever possible.
If your flight is delayed, please notify your driver as soon as possible so that pickup arrangements can be adjusted.
Accessibility
Vehicles are not equipped with wheelchair lifts or ramps.
Guests who require lift-assisted boarding or specialized mobility equipment should be aware that these accommodations are not currently available.
Folding wheelchairs, walkers, and other mobility aids may be accommodated only if they fit safely within the vehicle's available luggage space.
Child Safety Seats
Child safety seats are not provided. Guests requiring a child safety seat must make their own arrangements.
Cancellation Policy
Cancellations made at least 24 hours before the scheduled service time may be cancelled without penalty.
Cancellations made less than 24 hours before the scheduled service time may be subject to the full service charge.
No-shows are non-refundable.
Guest Responsibility
Guests are responsible for providing accurate booking information, including flight details, arrival times, and contact information.
Failure to provide accurate information may result in delays or missed pickups.
Contact Information
For the fastest response, please communicate directly with your driver via WhatsApp or text message.
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Hours
5:00 AM - 10:00PM
dolphinfaithtransport@gmail.com